Privacy Policy

Who we are

Springlite Care is a trading name of Springlite Resources Ltd, a home care provider based at 324 Erith Road, Bexleyheath, DA7 6HJ. We are the “data controller” for the personal information described in this policy, which means we are responsible for deciding how it is held and used.

If you have any questions about this policy or about how we handle your information, please contact us using the details at the end of this page.

The information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, telephone number, email address and postcode.
• Enquiry details you choose to share when you contact us or request a callback, a brochure or an assessment, including who the care is for and the type of support you are interested in.
• Referral details when a professional refers someone to us, including the referrer’s details and information about the person being referred.
• Recruitment details if you apply to work with us, including your CV, work history and right to work information.
• Health and care information where it is necessary to plan and deliver safe care. This is “special category” data and we treat it with extra care.

Please do not include detailed medical information in website forms. We will discuss any health needs with you privately.

How we collect it

We collect personal information when you:

• complete a form on this website;
• call, email or write to us;
• are referred to us by a professional, a family member or yourself;
• apply for a role with us;
• receive care from us.

Why we use it and our lawful basis

We use your information to:

• respond to your enquiry and arrange the care you ask about;
• send you a brochure or information you request;
• assess needs, plan and deliver care safely;
• consider and process job applications;
• meet our legal, regulatory and safeguarding duties.

Under UK data protection law we rely on the following lawful bases: your consent (for example when you ask us to contact you or send a brochure); the performance of a contract with you; our legitimate interests in running a safe and effective care service; and compliance with our legal obligations. Where we handle health information, we do so on the basis that it is necessary for the provision of health or social care.

Who we share it with

We do not sell your information. We only share it where necessary, for example with:

• health and social care professionals involved in your care, such as GPs, district nurses, hospital teams and local authorities;
• the Care Quality Commission and other regulators where we are required to;
• trusted service providers who help us run the website and our systems, under agreements that require them to protect your information.

How your information is stored

Enquiries and other details submitted through this website are stored securely in our database and customer systems, and notification emails are sent to our team so we can respond. Access is restricted to authorised staff. We take appropriate technical and organisational measures to keep your information safe.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires. Enquiry and recruitment records that do not lead to care or employment are kept for a limited period and then securely deleted. Care records are kept in line with health and social care record keeping requirements. We are happy to tell you how long we will keep specific information if you ask.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information in certain circumstances;
• object to or ask us to restrict how we use your information;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details below. We will respond within the time limits set by law.

Cookies

Our website uses a small number of cookies and similar technologies. You can read more in our Cookie Policy.

How to complain

If you are unhappy with how we have handled your information, please tell us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last reviewed.

Contact us

Springlite Resources Ltd
324 Erith Road, Bexleyheath, DA7 6HJ
Phone: 07481 734 972
Email: [email protected]